Shipping & Exchange Policy

Shipping Policy

If physical items are offered by the Foundation, they will normally be processed and dispatched within 5–7 working days after successful confirmation of the order or donation.

• Shipping timelines may vary depending on the delivery location.
• Remote or rural locations may require additional delivery time.
• Delivery may also be affected by weather conditions, public holidays, or courier service availability.

Exchange Policy

Products may be eligible for exchange only under the following circumstances:

• Item received is damaged during transit.
• Wrong product or merchandise received.
• Manufacturing defect found in the product.

Exchange Request

To request an exchange, please contact the Foundation within 7 days of receiving the item.

• The item must be unused.
• It must be returned in its original packaging.
• Proof of purchase or transaction details may be required.
• Supporting photographs of damaged or incorrect items may be requested.

Shipping Charges

If the exchange request is approved due to an error on the part of the Foundation (such as a damaged, defective, or incorrect item), all applicable return shipping and replacement shipping costs will be borne by Brolly of Children Foundation.